Delivery Information

Delivery Information

Delivery & Collections

We aim to deliver all customer orders within 10-14 working days of receiving your order. Any special order fires (eg bespoke colour) or fires which are out of stock may be subject to a longer delivery timescale.

Deliveries are to within mainland England and Wales.

Deliveries to Scotland, Isle of Man, Jersey or Guernsey will attract an additional charge. Please contact us for price.

We do not deliver to Europe, USA and Rest of the World.

Delivery will be by Pallet Courier or our own Delivery Team

In all cases your delivery will need to be physically signed for.

In case of any delivery issues, we advise that you do NOT book in any installation date with your installer until your fire has been delivered as we will not be liable for any loss of income due to time off work or any engineer re-booking fees.

Please check the goods are the ones you have ordered. Please open and inspect goods in the presence of the delivery driver, as we will accept no responsibility for damage, missing goods or the incorrect goods being delivered after the driver has left.  Once goods are signed for, they are deemed the responsibility of the customer, therefore checking the goods on arrival is vital.

We can only deliver to the cardholder address linked to the payment card used for purchase whether debit or credit card. Where the payment is made by BACS and cleared funds are received, we can offer an alternative delivery address.

Pallet Courier Delivery

We use a Pallett Courier to deliver your Purchase. We put your purchase on a pallet and they will use a pallet truck to get it off their vehicle and into you. They can put the pallet to the front of your property outside and will not enter your property. Please note that if there are any stairs, or gravel driveway that will hinder the delivery, this may mean that your purchase will be delivered as a kerb side drop and the pallet will be left with you. While the driver is still onsite, please check the packaging for any substantial damage (large holes, badly crumpled packaging etc.). If there are any, please, before the driver leaves, contact us as your purchase might need to be refused and returned to ourselves. Our couriers sometimes use 10 tonne vehicles, you will need to inform us of any restrictions in delivering to your property, eg low bridges etc.

Own Delivery Team

If we use our own delivery team, we will contact you on the day to advise you of an estimated delivery time. We deliver your purchase to front of your property outside and will not enter your property. Please note that if there are any stairs that will hinder the delivery, this may mean that the purchase will be delivered as a kerb side drop. While the driver is still onsite, please check the packaging for any substantial damage (large holes, badly crumpled packaging etc.). If there are any, please, before the driver leaves, contact us as your purchase might need to be refused and returned to ourselves.